Hi everybody. Does the Jetson has some warranty? I connected my Jetson and everything was working well. However, I had to move it to other place. I connected again the HDMI cable, and I wasn’t getting any signal despite all my efforts, when I saw that one of the pins of the HDMI wasn’t well welded. It went out went I tried to hook up my HDMI cable, I did not force the cable or anything like that when I was plugin it.
Anybody knows where I can send a request. Here are some pictures about the incident.
I don’t wanna try to repair it. It’s brand new. I have turned on twice. Any help here?
They told me that they can’t replace it because it is a physical damage. Which is a little bit unfair. It’s clearly a manufacturing problem. Anyways, I repair it myself, I was afraid of damaging the Jetson. However, the pin keeps coming out of the HDMI connector. I’ll might have to replace it all.
It looks to be a cold joint from a failed wave solder. I would suggest asking them again as it appears to be manufacturing related and not damage from connector insertion…connector insert merely caused the bad wave solder to show up sooner. If you ask prior to repair attempts your odds go up…after you try to repair it you wouldn’t be able to return it.
If the connector pin has physically come off the board and the PCB traces are intact, it is a SMT issue.
If there is damage to the PCB traces, this is probably not a warranty repair or replacement.
If the PCB traces are intact and you have not voided a warranty yet ex) soldering by yourself or removing fan+ heat sink, I would suggest you to contact NV again to claim why it is a SMT issue for a warranty repair or replacement.